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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. 

Please Click on a question to open the answer

   
  • Publish my web site to the web server for the first time?
    • Publishing Your Site on the Internet with Microsoft FrontPage

      • Some people prefer using FTP for publishing as it gives them full control of the publishing process. While FrontPage obviously does support this option, it is important to point out that publishing with FrontPage takes away many of the hassles and makes the process of remembering which files you changed a painless one.

      • Note: Publishing through the FrontPage interface and FrontPage Server Extensions is based on the HTTP protocol and, as a result, works through firewalls and other connections that do not normally allow for FTP connections because of security risks.

      • Be careful not to lose your login and password information for your Web site. Keep them in a safe and secure place.

      • One of the most powerful features of FrontPage Server Extensions is the ability to quickly publish your Web site without the hassle of remembering which files were updated and having to select each one individually for transfer. If you aren't using a Web server with FrontPage Extensions installed, consider doing so for this simple time saver alone.

      • If your Web site makes use of FrontPage Server Extensions, you'll need to publish through the Publish option. Publishing through the FTP option will not transfer all of the information needed and will result in an incomplete transfer.

      • The Options button in the Publish Web dialog box gives you the ability to either publish only the pages changed since the last publication (default) or to publish all pages, overwriting possible changes on the server side. It also gives you the ability to help maintain security while publishing via SSL.

    • Step By Step Instructions for Publishing with FrontPage

      • The easiest way to publish your Web site is through the Publish feature in FrontPage 2000 to a server with FrontPage Server Extensions installed on it. You can also publish via FTP (explained below) using either FrontPage 2000's Publish function or a third-party FTP program.

      • Once you are ready to publish your site, you need only to select Publish Web from the File Menu.  Click on FILE, PUBLISH.  A Remote Site dialog box will open. 

      • Enter the Web address that you wish to publish your Web site to, http://www.mydomain.com , where mydomain is replaced by your registered domain name.  When the password dialog opens enter the user ID and password you were assigned to enter the site. As mentioned previously, when you publish to your our hosting site the person in charge of your host should provide similar information to you. If the site you use has FrontPage Server Extensions installed, a simple entry of your login and password is all that is required. FrontPage will do the rest.

      • You should be looking at the Publish Window panes , if you don't see both windows, click on the SHOW button so you can see both the Source and Destination Panes.  At this point the Source on the left should have an address of C:\MyDocuments\My Webs\Folder where the folder is named what you named it when we created the web site with the wizard.  The destination address should be http://www.wyzguys.net/student#.

      • You may get a "web site does not exist...do you want to create one" message box.  Click OK.

      • Click on the PUBLISH button.  Any Publishing FrontPage Components dialogs about FP Server Extensions simply click "Continue”.  Your site is now on your web hosting server.

      • If the host does not have FrontPage Server Extensions installed when you try to publish it, FrontPage will tell you so and then ask for an FTP path instead. This path will probably be in the format of ftp://www.websiteprovider.com/mysitename (note that it starts with FTP instead of HTTP). Make sure you have the exact FTP path information from your host. You will be given the chance to enter in the appropriate path again if you need to change anything.

      • Once entered, a name and password dialog box will open asking for the appropriate information. If entered correctly, that is all that is needed to publish the site. If the information is entered incorrectly, you will be asked to enter it again to get it right.

    • Using FTP – File Transfer Protocol

      • FTP stands for the File Transfer Protocol, a format for sending files over the Internet. There are many FTP programs available that enable you to use the FTP format to do just that. Some people enjoy publishing a FrontPage Web site through a more traditional FTP program. This includes either the FTP program built into Internet Explorer or the many FTP programs available for use throughout the net.

      • A disk-based Web requires no special communication with the Web server and FrontPage stores the information for the site on your hard drive in the same hierarchy it will on the final server. (For more information on disk-based Webs, see the article How to Use FrontPage 2000 without FrontPage Extensions.) As a result, publishing by FTP simply requires opening a connection to the Web server through the FTP program and transferring the Web files from your computer to the Web server.

      • When you use FrontPage to publish your site, FrontPage keeps track of which files have been changed and only publishes those files to save time. This is an especially valuable feature if your site contains a lot of content that takes a long time to transfer. If you publish via FTP, you are responsible for tracking that information.

  • Transfer my web site files from the Server to my own computer?

    • You can also use the Publish Web feature to move your Web site from one location to another on your hard drive, network drive, or Web server.

      Here are some options you can use when you fill in the "Specify the location to publish your web to" dialog:

      Your hard drive: c:\my webs\new web

      A network drive: \\myserver\path\new web

      A Web server on the Internet: http://www.mydomainname.com

      A Web server on your company's network: http://webserver/myweb

      Open FrontPage.  If a web site opens automatically, click on FILE, CLOSE WEB.

      Click on FILE, OPEN WEB.  A dialog box opens

      In the source box at the bottom of the box, enter the web address of your web site (http://www,mydomain.com)  If you can't remember, open Internet Explorer and you can browser the student web sites until you find yours.

      A password dialog box will open.  Enter your provided User ID and Password.  The web site will open in FrontPage.

      Click on FILE, PUBLISH.  A Remote Site dialog box will open.  Ignore the Remote part, we are going to type in a local address.

      Next to the destination box is a browse button.  Click on this and browse to MY DOCUMENTS/MY WEBS.

      After the MY WEBS folder opens, click on the NEW FOLDER icon at the open (the folder with the little star on it).  Another dialog box opens.  Name the folder.

      Now click on the OPEN button.  (DO NOT put anything in the file name box)

      Now you will be back at the Publish dialog Box, and your destination on the C drive of your computer will be in the destination box.  Click on OK

      You may get a "web site does not exist...do you want to create one" message box.  Click OK

      You should be looking at the Publish Window panes , if you don't see both windows, click on the SHOW button so you can see both the Source and Destination Panes.  At this point the Source on the left should have an address of http://www.mydomain.com and the destination address should be C:\My Documents\My Webs\Folder where the folder is named what you called it in the previous step.

      Click on the PUBLISH button.  Any Publishing FrontPage Components dialogs about FP Server Extensions simply click "Continue”.  Your site is now on your hard drive.

      NEXT THING TO DO IS CLOSE THE WEB.  YOU ARE STILL ON THE SERVER COPY.  (File, CLOSE WEB)

      Now click on FILE, OPEN WEB, and browse to My Documents/My Webs/Folder Name (the one you created at the beginning) and click OPEN.  You are ready to work.

      BE CAREFUL!  It is possible to "work live" on a FrontPage Server site by opening up the Web through FrontPage and making changes to the site directly. You can even develop the entire site live and never have to publish a thing. This process is not always the most appropriate because it enables you to make immediate changes to your Web site with no method for undoing mistakes before they are accessible to the world. However, the ability to edit your Web site directly against the Web server instead of having to find and edit the source files and then upload them to the server can be a real time saver, especially for quick changes. It also allows you to edit your Web site from any computer that has FrontPage installed. Many find that a simple change to a Web site is easily accomplished through this method. Be warned, however, that an incorrect keystroke can result in an embarrassing Web page viewable by millions. If you do work live with your site, be very careful to hit the Save button only when you are sure about the final results.

  • Set up my new email address on my email application?

    • If you have chosen WyzHost e-mail service, e-mail account(s) have been created.  If you already are familiar with how to configure e-mail clients, the following servers are needed to send and receive mail.

       

      E-mail Address                                             myuserID@mycompanydomain.com

      POP server                                                    mail.1and1.com

      SMTP server                                                 mail.1and1.com

      Mail Username                                  x111111111 (provided mail account ID)

       

    • Web Mail

      Open your web browser (Internet Explorer, Firefox, etc)

      Go to https://webmail.1and1.com/

      Bookmark this address

      Enter your e-mail address that we provided you in the User Name box (myname@mydomainname.com).

      Enter the password we provided you in the Password box

      Click Login

       

    • MS Outlook

      Open MS Outlook

      Click on Tools. E-mail Accounts.

      Select the radio button “Add a new e-mail account” and click NEXT.

      Select the radio Button “POP3”

      The next box the pops up has 3 areas.

      ·         User Info

      o        Name – your first and last name

      o        E-mail Address – user@mydomain.com – whatever we assigned to you.

      ·         Logon Info

      o        User Name - this is the long letter number string we gave you (x1111111111-1), not your e-mail address

      o        Password – use the assigned password, what you provided us when we st up your e-mail accounts.

      ·         Servers

      o        Incoming – this will always be pop.1and1.com

      o        Outgoing - Check the settings on an existing mail account.  Use this.  This should be the setting your ISP provides, not your current e-mail host.  It should be something like smtp.comcast.net or smtp.earthlink.net.  Because most ISP forbid mail relaying now, smtp.1and1.com will not usually work.

      ·         Test Settings – push this button, and see if everything works.  If not, call me at 651 387-1668 for direct assistance.   If it works click NEXT, then FINISH.
       

    • These instructions are specific for Microsoft Outlook Express, but most e-mail programs follow this format.

      If WyzHost is hosting your e-mail:

      Open Outlook Express.

      Click on Tools, Accounts

      Click on the Mail Tab

      Click on the Add, Mail button

      Type Your Name (not e-mail address - that comes later)  Click Next.

      Click the button "I already have an email address..."

      Type your e-mail address myname@mycompany.com, then click Next.

      Incoming mail server type should show POP3

      Type in the Incoming Mail - mail.1and1.com

      Type in the Outgoing mail - mail.1and1.com

      Click next.

      Type in the account name -  x11111111 (using the provided email account ID)

      Type in your password, click Next

       

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Last modified: 11/14/07.